Built for SMB owners who are done duct-taping their operations

Stop managing
your business.
Start running it.

Most small businesses are one hire, one vacation, or one bad week away from falling apart — because everything lives in the owner’s head. I fix that with AI workflows, SOPs, and systems built specifically for your business.

Retired Naval Officer GRC / CMMC Consultant Systems Operator Free 30-Min Call
Is This You

What’s Actually Slowing You Down

If any of these sound familiar, you’re in the right place.

01
Everything lives in your head

No SOPs, no documentation. Your business stalls without you — and every new hire starts from zero.

02
You have AI tools. You don’t have a system.

The tools are there. But they don’t connect — and you’re still doing the same manual work you were doing two years ago.

03
Growth is creating more chaos, not less.

More clients means more things falling through the cracks. Revenue is up. Sanity is down.

Consulting Services

Get It Done — No Call Required

Six async offers, self-serve. Pick one, submit what we need, get your deliverable back — no discovery call to book first.

Start Here
Async AI Audit
$297 std · $497 priority

Recorded walkthrough + a prioritized AI/automation opportunity list. The findings map directly to whichever offer below fits next — and the fee credits toward it if booked within 30 days.

Start the Audit
Offer
Tool Stack Review
$197 – $297

A written assessment of what you’re paying for — what’s redundant, what’s missing, what should replace what.

Get Started
Offer
SOP Sprint
$297 – $397

One process, fully documented. Submit how you do it now, get back a ready-to-run SOP.

Get Started
Offer
Workflow Build
$497 – $797

One AI or automation workflow, built, configured, tested, and documented end to end.

Get Started
Offer
Quarterly Check-in
$197 – $297 / quarter

A standing async pulse check on your systems — recurring, without a monthly retainer commitment.

Get Started
Most Scope
Intensive Week
$997 – $1,297

Audit, SOPs, and workflow builds — bundled and sequenced. The most ground covered without going Fractional.

Get Started

Not sure which one fits? Start with the Async AI Audit — the findings tell you.

Embedded Partner
Fractional AI Ops Officer
$3,500 – $5,000 / month

For an ongoing, evolving need — not a single project. We embed as your AI/ops partner on a recurring basis. Capacity is capped at 2–3 clients at a time, so this starts with a discovery call to confirm fit.

Book a Discovery Call
Capped at 2–3 active clients
Mark Jackson
Mark Jackson — Atlanta, GA
Mark Jackson
Retired Naval Officer · GRC Consultant · Systems Operator

I spent years in the U.S. Navy and a decade in GRC consulting helping organizations — from small businesses to defense contractors — build systems that actually work without constant manual intervention. Smarterhacks is where I share what I’ve learned about using AI to build the kind of operating infrastructure that most small businesses can’t afford to hire for.

CMMC 2.0 NIST SP 800-171 FedRAMP SOC 2 ISO 27001 RMF MS · Information Systems Naval Officer — Retired
20+
Years operating
3
Businesses built
6
Frameworks certified
Ready to stop duct-taping your operations?

Book a Free Discovery Call

Schedule 30 Minutes →
No pitch · No pressure
Free Resource

Get the AI Systems Starter Kit — free.

5 days. 5 systems. One email per day showing you exactly how to build the operating layer your business is missing — powered by AI, built for small business owners.

  • The AI Systems Checklist — 20 systems to audit in your business right now
  • 5 daily emails with one ready-to-implement system each
  • Day 5: a direct walkthrough of where to start based on your situation
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AI Systems Checklist PDF Delivered immediately on signup · 20-point audit
From the Blog

Practical AI for Real Business Operations

No hype. No fluff. Tools and workflows I’ve tested myself — with honest verdicts.

AI Tools
ChatGPT vs. Claude: Which One Should You Actually Use for Your Business?

Side-by-side breakdown of when each tool earns its keep — no fluff, just the use cases that matter for SMB owners.

May 2026Read →
Systems
How to Build Your First SOP in 30 Minutes Using AI

Step-by-step walkthrough — from brain dump to formatted SOP — using Claude or ChatGPT. No consulting background required.

Coming soonRead →
Workflows
The Zapier Automation Every Service Business Should Have Running

One automation. Eliminates the most common manual bottleneck for client-facing businesses. Setup takes under an hour.

Coming soonRead →